Frequently Asked Questions
Can I bring my baby (or children) to my appointment?
Although we welcome children if they need to come, we would love for your physiotherapy appointment time to be used just for you—it’s a great opportunity to nurture your body and yourself. (This is especially true for busy, modern people and that includes moms and parents!) That being said, we know how tricky it can be to find childcare – we don’t want that to be a barrier to your visit. We also value opportunities for parents and small babies to stay close in those first months, so babies are indeed welcome and expected. Please keep in mind that your appointment does have a specifically scheduled timeframe. If you need to spend time caring for your baby during your treatment, we will do our best to work with you but we cannot extend your time. Alternate care for other children would also be ideal.
How long will I be in the clinic?
Assessments are scheduled for 60 minutes and treatments are scheduled for 30 minutes. Every effort is made to start and end appointments on time. Unfortunately, if you are late for your appointment, your scheduled time cannot be extended and your treatment may be shortened accordingly.
Do I book an assessment or a treatment?
If you have never been to the clinic before, or it has been longer than 6 months since your last visit, you need to book an assessment. This allows enough time for your therapist to take a really good look at your body and to start your personalized treatment plan. All visits after your assessment can be booked as treatments.
What are your fees?
- A physiotherapy assessment costs $180.00.
- A physiotherapy treatment session costs $95.00.
Is physiotherapy covered? Do I have to pay?
Physiotherapy treatment is normally included within employer-paid or individually purchased health benefit plans. Therefore, your individual extended health plan may cover part/all of your physiotherapy. You are required to pay for your treatment in full on the day of the service; a receipt for the services rendered will be issued at the time of your visit and can be submitted to your extended health plan. You do have the option to pay by credit card to make this easier. If you have no extended benefits coverage for physiotherapy, Alberta Health Services does offer a limited amount of coverage at some clinics. You can find more information at Alberta Health Services.
What forms of payment do you take?
Physiotherapy services can be paid for at the time of service by cash, email money transfer, debit (Interac), Visa, or Mastercard.
What can I expect for my first appointment?
Please see our “Information for New Clients” Page for all the details you need about your first appointment.
What if I need to cancel my appointment?
A minimum of 24 hours notice is required to cancel an appointment. There will be a fee of $45.00 charged for a late cancellation or missed appointment. This amount is to be paid before any further appointments can be booked.
What should I wear to my appointment?
Please wear or bring suitable exercise clothing for each visit.
Where do I park?
Nurture Her is located within the wellness centre portion of the Lucina Centre. There is plenty of free parking for clients on the street to the south and to the west of the building. Please park in the proper direction of traffic and avoid the corner as the streets are closely patrolled. Nurture Her is accessed through the main entrance located on the west side of the building. Please do not use the small parking lot and side entrance located on the north west side of the building. These are reserved for moms in labour who are birthing at the centre.
Do I need a doctor to refer me for physiotherapy?
Physiotherapists are direct-access practitioners, meaning patients can visit directly without waiting for a physician referral. However, a few insurance companies may still require a referral before they will pay for the service.
What is pelvic health physiotherapy?
Pelvic health physiotherapy is a specialized branch of physiotherapy that assesses and treats pelvic floor dysfunction. Pelvic floor dysfunction can be caused by muscles that are too tight (hypertonic) or too weak (hypotonic). This dysfunction can contribute to bladder or fecal incontinence and/or urgency, pelvic organ prolapse, pelvic pain or painful sex. Pelvic health physiotherapists are also very knowledgeable in pre- and post-natal health. Every woman should be able to experience normal pelvic floor function regardless of her age or number of pregnancies.
I have been going to physiotherapy somewhere else; do I still need to book an assessment?
Every time you see a new therapist or come for a new concern (ex. different body part) you should have an assessment. This ensures that there is enough time for your therapist to properly hear your concerns, look at your body and work with you on your goals.
Do you have a question that isn’t answered here? Please contact us!